Rakvere Kliima OÜ GENERAL TERMS AND CONDITIONS OF PURCHASE AND SALE
Rakvere Kliima OÜ (registration code 16196910, contact address Kiige tn 3-59 Vinni alevik, Vinni parish Lääne-Virumaa 46601) (hereinafter referred to as the “Seller”) is an Estonian company operating on the Rakvere Kliima website and online store www.rakverekliima.ee (hereinafter referred to as the “Online Store”). The Seller offers various heating, ventilation and air conditioning equipment (e.g. air source heat pumps, air-to-water heat pumps, geothermal heat pumps, air conditioners) and accessories and related installation services in the online store. The following general terms and conditions of purchase and sale (hereinafter referred to as the “Terms and Conditions”) apply to every purchase by the Buyer (hereinafter referred to as the “Buyer”) in the online store, provided that no separate written agreement has been concluded between the Seller and the Buyer. The Buyer may be any legal or natural person within the meaning of the Terms of Sale. If the Buyer is a natural person who purchases the Goods under the Terms of Sale and the transaction is not related to independent economic or commercial activity, the Buyer shall be deemed a consumer within the meaning of the applicable laws concerning consumers (hereinafter referred to as the “Consumer”).
1. ORDERING THE GOODS
1.1. The Buyer orders the Goods by submitting an order to the Seller in the online store, indicating his/her name, quantity of the Goods and information related to delivery, installation and other relevant order fulfillment. The Terms of Sale also refer to the installation services provided through the online store as Goods, unless otherwise provided.
1.2. In order to assume the obligations set out in the Terms of Sale, the Buyer must be at least 18 years of age and have legal capacity. If a person acts on behalf of a legal person, the said legal person must have the correct status and have full legal capacity. Acting on behalf of the buyer, the legal entity, the representative confirms that he has full authority to assume the obligations set forth in these terms and conditions of sale for the legal entity in connection with the transaction.
1.3. By reviewing these terms and conditions of sale in the online store and clicking on the button “I have read and agree to the terms and conditions”, the buyer confirms his consent to the terms and conditions of sale applicable to the purchase made under the said order. The agreement shall enter into force upon receipt of the amount due to be paid to the online store’s bank account.
1.4. The buyer agrees that the purchase agreement containing these terms and conditions of sale shall be concluded electronically. The seller authorizes the buyer to save the content of the respective order and these terms and conditions of sale and make a copy of them.
1.5. By clicking on the button “I have read and agree to the terms and conditions” and thereby making a purchase, the buyer confirms that he has reviewed all the information regarding the ordered goods provided in the online store, including typical basic data of such goods, to the extent necessary to make an informed purchase decision. If the Buyer needs additional information or assistance (for example, consultation regarding installation, compatibility with other devices, activation of certain functions, etc.), the Buyer may contact the Seller by sending an e-mail to info@rakverekliima.ee, by calling the following phone number +372 56622050 or by contacting him via the online customer service channel of the online store.
1.6. The Seller shall notify the Buyer of the confirmation or rejection of the order by e-mail within a reasonable time. After the Seller has sent the confirmation, the Buyer shall be obliged to make payment for the ordered goods in accordance with Section 6 of these Terms of Sale, following the instructions provided in the online store. The Seller shall not deliver the goods before receipt of full payment for the order, unless otherwise agreed. If full payment has not been made within five (5) days of the Seller’s confirmation of the order, the order shall be deemed to be terminated without any further obligations.
1.7. After receipt of payment for the order, the seller confirms the payment by e-mail, providing the specification of the goods and the terms of their delivery.
1.8. By agreeing to these Terms of Sale, the consumer also gives the seller consent to store and process his personal data in accordance with the Personal Data Protection Act or any other similar legal act to protect the integrity of the person in the European Union, the European Economic Area or any other country. The consumer confirms that the seller may process the consumer’s personal data in accordance with the terms of the contract, to perform the contract concluded with the consumer in accordance with the consumer’s request and to forward the aforementioned data to persons whom the seller uses to perform the contract concluded with the consumer and who are obliged to ensure the protection of the consumer’s personal data.
2. REPLACEMENT OF GOODS
2.1. The seller reserves the right to change the buyer’s order due to available stock or other objective reasons. The seller will inform the buyer of all such changes before issuing the goods. The Buyer is obliged to confirm or reject the changes via e-mail within two (2) business days of receiving the notification from the Seller. If the Buyer fails to fulfill this obligation, the Seller has the right to
